Shop FAQ's

Leisure Battery Systems FAQ's



Q. Where can I find advice on one of your products before committing to buying?

A. If you require more technical information on any of our products you can use our technical / product enquiry form here, or use our on-line chat service. You can also find a lot of useful information on split charge systems, leisure batteries etc. here.

Q. How can I be sure my payment information is safe and secure?

A. You can rest assured that all payment info is securely processed by GlobeCharge.

Q. When can I expect my order to be delivered?

A. We aim to dispatch orders within 24 hours of receipt, so for most orders the delivery period is 2 - 4 working days.

Q. Can I track the progress of my order?

A. Yes. You can view the payment and delivery status of your order by clicking the link on your order confirmation we sent you when the order was placed.

Q. Can I order by phone?

A. Yes. Our sales line number is 020 8364 3784.

Q. What happens if I need to return an item?

A. You can view our returns policy and terms of sale here.

Q. Can I pick up items from your premises?

A. Yes. But, please be aware our sales staff are busy and do not have time to answer in depth technical queries; for technical issues please use our technical / product enquiry form here.

Q, How long is the warranty on your products?

A. We warranty all our products for 12 months against manufacturing faults. Some of our suppliers may offer extended warranties on certain products, please check the item description for more info. 

Q. Do you share any of my details with other parties?

A. No. We don't divulge any customer information with third parties. you can view our privacy statement here.

Q. I can't find an answer to my question.

A. If you can't find a suitable answer here you can use our on-line chat, telephone, email us, or use our technical / product enquiry form here.